Last updated: 29 September 2026
Who we are
Aurelio – Technical Property Care provides property maintenance and technical property care services in London.
Aurelio – Technical Property Care is a trading name operated by Filip Golisz as a sole trader.
Website: aurelioproperty.co.uk
Email: contact@aurelioproperty.co.uk
For the purposes of UK data protection law, Filip Golisz is the data controller responsible for the personal information described in this Privacy Policy.
Information we collect
We may collect personal information when you contact us, request a quote, make an enquiry, book or use our services.
This may include:
• your name
• telephone number
• email address
• property or service address
• information about the property and the work required
• photographs, messages and other information you choose to provide
• appointment and service details
• information required for quotations, invoices, payments and business records
When you use our website, limited technical information may also be collected automatically, such as your IP address, browser and device information, pages visited and information about how you interact with the website.
How we collect your information
We normally receive personal information directly from you when you contact us by telephone, email, WhatsApp, a website contact form or when you use our services.
We may also receive information from a landlord, letting agent, property manager, tenant or other person who asks us to carry out work at a property.
How we use your information
We may use your personal information to:
• respond to enquiries
• prepare quotations and estimates
• arrange appointments
• provide property maintenance and related services
• communicate with customers, tenants, landlords, agents and property managers where necessary
• process payments and issue invoices
• maintain accounting, tax and business records
• manage and resolve queries, complaints or disputes
• operate, maintain and secure our website
• understand how visitors use our website and improve its performance and content
• comply with legal and regulatory requirements
Our lawful bases for using your information
Depending on the circumstances, we process personal information on one or more of the following lawful bases:
Contract – where processing is necessary to provide services you have requested or to take steps at your request before entering into a contract, such as preparing a quotation.
Legal obligation – where we need to process or retain information to comply with legal, accounting or tax obligations.
Legitimate interests – where processing is reasonably necessary for operating and protecting our business, communicating about services, maintaining records, preventing misuse, resolving disputes and improving our services, provided those interests are not overridden by your rights and interests.
Consent – where consent is required, for example for certain non-essential cookies or similar technologies. You can withdraw your consent at any time.
Cookies and analytics
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate correctly and securely.
We may also use analytics technologies, including Google Analytics, to understand how visitors use the website and to improve our website and services. Analytics may involve information such as pages visited, device and browser information, approximate location and interactions with the website.
Where consent is legally required, non-essential cookies and similar technologies will not be activated until you have made your choice through our cookie consent system.
You can reject non-essential cookies or change your preferences using the cookie settings available on the website.
Further information about the cookies and similar technologies currently used on the website is available through our cookie settings or Cookie Policy.
Contacting us by email, telephone or WhatsApp
If you contact us by email, telephone or WhatsApp, we may retain the information you provide where reasonably necessary to respond to your enquiry, provide services and maintain appropriate business records.
If you use a third-party communication service such as WhatsApp, your information may also be processed by that service provider in accordance with its own privacy policy.
Who we share information with
We do not sell your personal information.
Where reasonably necessary, personal information may be shared with service providers that help us operate our business, including providers of:
• website hosting and website services
• analytics services
• email and communications services
• accounting and administrative services
• payment or banking services
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.
Where another organisation processes personal information on our behalf, we take reasonable steps to use appropriate service providers and safeguards.
International transfers
Some third-party services used to operate our website or communicate with customers may process information outside the United Kingdom.
Where personal information is transferred internationally, we rely on appropriate safeguards or other lawful mechanisms required by UK data protection law where applicable.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting and business requirements.
The retention period therefore depends on the type of information and why we hold it.
Information relating to completed work, invoices and financial transactions may be retained for the period required for tax, accounting and legal record-keeping purposes.
Enquiries that do not result in work being carried out may be deleted when they are no longer reasonably required.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your data protection rights
Depending on the circumstances and the lawful basis on which we process your information, UK data protection law may give you rights including:
• the right to access your personal information
• the right to ask us to correct inaccurate or incomplete information
• the right to ask us to delete your personal information in certain circumstances
• the right to ask us to restrict the processing of your information in certain circumstances
• the right to object to certain processing
• the right to data portability in certain circumstances
• the right to withdraw consent at any time where we rely on consent
If you wish to exercise any of these rights, contact:
You will not normally be required to pay a fee for exercising your data protection rights.
Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Third-party websites and services
Our website may contain links to third-party websites or services.
Those third parties are responsible for their own privacy practices, and we recommend reviewing their privacy information when using their services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The latest version will be published on this page with an updated revision date.